SPARQ HEALTH
Terms & Conditions
Effective Date: June 22, 2026
Last Updated: [today's date]
Sparq Health | hello@joinsparqhealth.com | www.joinsparqhealth.com
For questions: hello@joinsparqhealth.com | Text/Call: (781) 875-8022
These Terms and Conditions (“Terms”) govern your use of Sparq Health's telehealth services, website (www.joinsparqhealth.com), and SMS messaging program. By accessing our services, scheduling a consultation, or opting into our communications, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree, do not use our services.
1. About Sparq Health
Sparq Health is a telehealth practice founded by Danielle Brandt, FNP, MSCP — a nurse practitioner with 23+ years of experience specializing in hormone health, longevity, and proactive disease prevention. Sparq Health provides telehealth consultations, personalized treatment plans, and prescription services to patients across participating states.
Sparq Health operates as a licensed healthcare provider and is subject to applicable federal and state laws governing telehealth, prescribing, and patient privacy.
2. Eligibility
Sparq Health's services are intended for adults aged 18 and older. Minors may be seen as patients on a case-by-case basis with the express consent of a parent or legal guardian. By using our services, you represent that all information you provide is accurate and complete. Sparq Health reserves the right to refuse service to anyone who provides inaccurate information or who does not meet eligibility requirements.
3. Telehealth Services
3.1 Nature of Services
Sparq Health provides telehealth-based clinical consultations, lab interpretation, hormone health management, weight loss support, peptide therapy oversight, and other services as described on our website. All clinical services are provided by licensed nurse practitioners or other licensed healthcare providers.
3.2 Not a Substitute for Emergency Care
Sparq Health's services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not use our messaging or appointment systems for urgent or life-threatening situations.
3.3 No Guarantees of Outcomes
Individual results vary. Sparq Health makes no guarantee of specific health outcomes. Clinical decisions are made based on your individual health information and the professional judgment of your provider.
3.4 Medication and Prescription Services
Where appropriate and clinically indicated, licensed providers at Sparq Health may prescribe medications, including compounded hormones and peptides, which are shipped directly to your door through licensed pharmacy partners. Prescription services are subject to applicable state laws and are available only where permitted.
4. Testing Policy
4.1 Lab Work Requirements
Many Sparq Health treatment protocols require baseline and ongoing lab work to ensure safe, effective, and personalized care. Required testing varies by service and individual health status, and will be discussed with you during your consultation.
4.2 How Testing Works
Lab orders are issued by your Sparq Health provider in preparation for your initial consultation
You may complete required labs at a local draw site using a Sparq Health requisition, or through at-home collection kits where available
Results are reviewed by your provider and incorporated into your personalized treatment plan
Certain treatments cannot be initiated or continued without current lab results on file
4.3 Ongoing Monitoring
Patients receiving hormone replacement therapy (HRT), testosterone replacement therapy (TRT), peptide therapy, or weight loss medications are required to complete follow-up lab panels at intervals determined by their provider. These panels are essential for your safety and for making accurate dosage adjustments.
Failure to complete required monitoring labs may result in a pause or discontinuation of your treatment plan until updated results are on file.
4.4 Lab Costs
Sparq Health may facilitate lab orders through affiliated or partner laboratories. The cost of laboratory testing may or may not be covered by your insurance or membership plan and will be disclosed to you in advance. Sparq Health is not responsible for third-party laboratory billing or insurance reimbursement decisions.
5. SMS Messaging Program
5.1 Program Name and Description
Program Name: Sparq Health SMS Program
Program Description: Sparq Health sends text messages to opted-in patients and prospective patients for appointment reminders, clinical follow-up, lab result notifications, account alerts, and informational health content.
5.2 Consent
By providing your mobile phone number and opting in — whether via our website intake form, a text keyword, or verbal/written consent — you agree to receive recurring text messages from Sparq Health at the number you provide. Consent is not a condition of receiving services. Our SMS messaging program is available only to individuals aged 18 and older.
5.3 Message Frequency
Message frequency varies. You may receive up to 10 messages per month, depending on your care plan and active communications. During active treatment periods, message frequency may increase.
5.4 Message and Data Rates
Message and data rates may apply. Sparq Health is not responsible for any charges incurred by your mobile carrier for sending or receiving text messages. Contact your carrier for rate details.
5.5 Opt-Out Instructions
To stop receiving text messages from Sparq Health at any time, reply STOP to any text message we send you. You will receive one final confirmation message and will then be removed from our messaging list. To re-enroll, text START to the same number or contact us directly.
5.6 Help
For help with our SMS program, reply HELP to any text message, or contact us at hello@joinsparqhealth.com or (781) 875-8022. You may also visit www.joinsparqhealth.com/contact.
5.7 Carrier Liability
Carriers are not liable for any delayed or undelivered messages. Message delivery is subject to network availability and carrier policies outside of Sparq Health's control.
5.8 Privacy of SMS Consent Data
Mobile opt-in data and messaging consent are not shared, sold, or transferred to any third party or affiliate for marketing or promotional purposes. For full details, see our Privacy Policy at www.joinsparqhealth.com/privacy.
6. Payments and Refunds
All fees for Sparq Health services are disclosed prior to purchase. Fees may include consultation fees, membership or subscription fees, prescription costs, and laboratory fees. By enrolling, you authorize Sparq Health to charge the payment method on file for applicable fees.
Refund eligibility is determined on a case-by-case basis. Consultations that have been conducted are generally non-refundable. Prescription and compounded medication orders that have been dispensed and shipped are non-refundable. Contact hello@joinsparqhealth.com with any billing concerns.
7. Intellectual Property
All content on the Sparq Health website — including text, graphics, logos, educational materials, and program content — is the property of Sparq Health and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Sparq Health, its founders, employees, and affiliated providers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability to you for any claim shall not exceed the total amount paid by you to Sparq Health in the three (3) months preceding the claim.
Nothing in these Terms limits our liability where such limitation is prohibited by law, including in cases of clinical negligence.
9. Governing Law and Disputes
These Terms are governed by the laws of the State of MA, without regard to conflict of law principles. Any dispute arising from these Terms or your use of Sparq Health's services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Massachusetts in accordance with the rules of the American Arbitration Association, except where prohibited by law.
10. Changes to These Terms
Sparq Health reserves the right to modify these Terms at any time. We will notify you of material changes via email or a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
11. Contact Information
For questions about these Terms or our services:
Sparq Health
Email: hello@joinsparqhealth.com
Website: www.joinsparqhealth.com
Phone/Text: (781) 875-8022
Privacy Policy: www.joinsparqhealth.com/privacy